Financial Services in 2018
2018 will be the year of customer intimacy, among other innovations in financial services. Specifically, this coming year will be defined by the mainstream leveraging of customer data to influence communication, sales and positively impact the customer experience. Here are a few major trends to keep a pulse on this year: Customer analytics Data analytics […]
Customer Experience in 2018
Welcome back! With the holidays officially over and the new year in full swing, it’s time to think about 2018 and how customer experience expectations and innovations will evolve. CSP predicts four major advances in customer experience for 2018, including: Personalization of experiences Tactical data Unification of touchpoints and services Emotional expectations from customers Let’s […]
