Transform Your Social Media’s Role
Your financial institution’s social media strategy may feel inconsequential. After, all, if every organization has a social media account, aren’t infrequent posts enough to get by? While this type of thinking can be alluring, the reality is that if you aren’t taking your social media strategy seriously, you are leaving money on the table and […]
Banking With Gen Z
Move over Millennials, Gen Z now has a seat at the financial table. It may be hard for older professionals to believe, but the oldest Gen Z consumers are already 23 years old and some have entered the workforce. Banks and credit unions should treat this generation as a huge opportunity: an opportunity to establish […]
Your Financial Institution’s Potential to Serve
To put it lightly, customer service has changed in the past decade. To put it accurately, customer service and experience has completely transformed, and like other industries, financial services must continue to evolve and grow with customer demands. Specifically, banks and credit unions have traditionally provided value in ways separate from customer experience. Security, regulation and […]
