Why account opening has become the most important part of the customer journey
Why account opening has become the most important part of the customer journey Now more than ever, customers expect a seamless and hassle-free experience when opening a new bank account. Account opening is often the very first interaction a customer has with a bank, and it sets the tone for their entire banking relationship. Frustrations, […]
Getting Ready for Digital Account Opening: A Roadmap
Getting Ready for Digital Account Opening: A Roadmap As the financial landscape changes, it’s become clear that digital transformation is a necessity for financial institutions. Most large, traditional banks have mobile apps, where consumers expect to be able to complete financial transactions easily on their phones. More and more consumers are switching to online banks […]
4 Strategies to Remain Relevant to Customers
4 Strategies to Remain Relevant to Customers How the most successful banks stay top-of-mind. Remaining relevant with your customers is not just a “nice-to-have” – it is a vital component of achieving customer satisfaction. Customer expectations continually evolve and competitors vie for their attention. Staying relevant is critical to the customer experience, ensuring consistent growth […]
