What is Customer Experience Automation?
In the age of rapid technological advancements, customer expectations are evolving at an unprecedented pace. Today, customers seek more than just products and services; they demand seamless, personalized, and efficient interactions with brands. This paradigm shift has forced leaders to consider better ways of delivering amazing customer experiences. Technology like Customer Experience Automation (CXA) has […]
How to Design a Customer Experience Survey
In an era of digital disruption, businesses are navigating a rapidly evolving landscape. Understanding customer experiences has never been more crucial than it is now. The ability to capture valuable CX insights can make all the difference in today’s competitive market. CSP has over 35 years of working with organizations to improve their customer experience […]
Customer Service vs Customer Experience: What’s the Difference?
Over the years, the concept of customer experience has rapidly evolved. In the past, the concept usually meant customer support. Customer experience was synonymous with customer service, defined by how well support teams solved problems. The success of customer experience was measured by how well reps could resolve issues. However, the landscape has undergone a […]
