What is the Voice of the Customer Analysis?
Listening to your customers is critical in improving your bottom line and getting repeat business. But understanding what they think and feel as they interact with your company–from visiting your website to calling support–is tricky. A Voice of the Customer program is as close as you’ll get to reading your customers’ minds. It’s a strategic […]
Top 34 Customer Experience Statistics You Should Know in 2024
In 2024, there’s more competition in banking than ever, and banking leaders are responding by focusing more on the Customer Experience. Simultaneously, technology has quickly advanced, and banks are working hard to provide seamless customer experiences across multiple channels. Banking leaders have taken on the responsibility for solving this complicated problem. Institutions are innovating to […]
8 Banking Customer Experience Trends to Know for 2024
Customer expectations have changed quickly over the last couple of decades, and banking leaders are realizing they need a new approach to meet the expectations of consumers who are used to top-notch experiences – both in-person and digital. Additionally, the banking industry faces unprecedented competition, fueled by emerging fintech startups, digital banking platforms, and evolving […]
