Take Stock Amid Disruption
With Covid’s impact on all aspects of life, it’s important to take stock in you organization’s ability to ride the wave of change, incorporate new obstacles into your plan, and create a meaningful and valuable experience for your customers. Those who can be agile and ride this wave of change will be rewarded with loyal […]
Make Your Digital Transformation Meaningful
Most financial institutions are constantly evaluating and re-evaluating their digital platforms, thinking of ways they can improve the technology they offer, stay up-to-date with the competitive landscape, and check the necessary boxes to consider themselves digital leaders. However, too often, these measures don’t maintain a customer-centric approach. Leaders and decision makers feel pressure to “keep […]
As Covid Spikes, What Should Financial Institutions Do?
Covid has likely had major implications on the way your financial institution operates and serves its customers on a day-to-day basis. Make sure you’re considering the following to ensure customer satisfaction during a tumultuous time. Help Out and Listen Make sure your organization is in tune with the stresses of your customers, and understand the […]
Tech-Centricity as a Competitive Edge
More than ever, technology should be at the forefront of your overall strategy when thinking about your financial institution. In particular, you should think about the way your organization leverages FinTech partnerships and enhances your mobile presence to improve customer experience, stay competitive and lay the groundwork for meeting customer expectations in the future. The […]
COVID-19: An Opportunity to Connect
Let’s be real: There are a lot of negatives to to Covid-19. Many small businesses are struggling, as are individuals, especially those who have lost their job or seen their income reduced. And, perhaps worst of all, as a financial institution, you’re privy to some of the financial struggles of your customers and seeing their […]
Get Out of Your Customers’ Way
It might sound like an oversimplification, but sometimes the best customer experience is the one the customer doesn’t realize they’re having. Customers are increasing their interaction with financial institutions through digital platforms, and in order to enhance that experience, your organization should streamline online activities so customers can easily and conveniently interact with your financial […]
