The Agile Financial Institution
In 2018, the modern financial institution has to evolve, grow and innovate more than ever before. Consumers now demand faster, easier and more convenient customer service than ever before, and navigating a constantly changing world can be challenging for financial institutions, whose entire business practice revolves around regulation and security. Consider the following ideas when […]
Communication for Financial Institutions: 5 Tips
Financial Institutions need to communicate effectively to be competitive in today’s landscape. Particularly in terms of the dynamic between decreasing branch visits and a high importance on emotional connection as an important element of loyalty for financial institutions, omni-channel communication is more important than ever. Banks and credit unions must analyze their customer journey with […]
Mobile Payments Are Coming
Despite a somewhat slow uptake in mobile payments over the years, the revolution is now quickly approaching, especially due to key enhancements and adoption by both consumers and vendors. Business Insider predicts mobile payments to increase to over $500 billion by 2020, illustrating the need for financial institutions to be on board for the coming […]
Sustained Customer Experience Improvement: Incentives that Matter
One of the most effective ways managers can encourage good, long-term employee behavior is through the use of incentives. Giving employees a tangible reason to improve, whether that reason be monetary or otherwise, serves as the lasting fuel for customer experience improvement, helping to drive innovation around improving customer experience and helping to sustain momentum […]
Data: A Foundation for Customer Trust
When we hear about customer data, especially as financial institutions, we often think about customer security. What could happen to our customers’ data? How do we keep it safe, and out of the wrong hands? While security is paramount to financial institutions, executives should challenge themselves to think of customer data as an opportunity. Data […]
Training Employee Excellence: Managing Change
For most businesses and organizations, change is the only constant. Companies are constantly trying to improve, which usually means refining their processes in order to be more cost efficient, drive revenue and increase customer satisfaction. Additionally, regulatory changes in the financial services industry cause financial institutions to have to regularly adjust. With all this change, […]
