Training Employee Excellence: Stages of Training
Employers constantly focus on developing and improving their employees to drive their company forward. Employees often fall along a range of skills, from novice to innovator, and employers have to meet them where they are in order to identify what skills or behaviors they should aim for. Once those skills are identified, managers can begin […]
AI and Financial Services
Artificial Intelligence (AI) is permeating across every type of business, helping them act in more sophisticated, data-driven manners. In March, Adobe anticipated the number of enterprises using AI to increase from 15% to 31% in the subsequent 12 months, meaning much of this adoption has already happened. Among the different types of businesses and organizations […]
Your Mobile App Will Define Your Brand
According to KiteWheel’s State of the Customer Journey 2018 Report, in-app experiences are growing 50% year over year. Consumers are increasingly using apps for key brand interactions and are defining their brand perceptions based around these mobile experiences. In this sense, businesses should prioritize their customer experience specifically in-app when they think about developing a […]
Segmentation: Ways to Think About Your Customers
Any successful customer experience improvement initiative requires intimate knowledge of who the customer actually is. There are classic pieces demographic and background information, such as geographic location, gender or age, but these elements alone don’t tell the whole story. In order to accurately meet and improve service to customers, businesses need to think about the […]
How To: Coaching Behaviors That Last
Coaching employees can prove to be difficult. Managers and directors want their employees to actively pursue initiatives to increase profitability, sometimes in the form of improving customer experience, using sales tactics to increase revenue or offering the right products/services when the opportunity presents itself. However, taking company goals and pursuing them through lasting change in […]
Financial Institutions and FinTech Partnerships Pick Up Steam in 2018
In 2018 and beyond, traditional financial institutions and FinTech companies are making serious moves in the form of partnerships. While financial institutions offer a captive audience and the security of adherence of financial regulations, FinTech companies offer a new, creative and practical way to help consumers handle their personal finances, accelerating innovation among the financial […]
