The Shifting Landscape of a Workplace Coach
The rules of management are changing with an evolving workplace. Managers have the difficult task of creating work cultures that are more agile than ever before. Consider the way most businesses are shaping themselves: Flexibility and innovation are highly valued and integrated into the fabrics of businesses. Similarly, managers’ coaching styles need to reflect these […]
Financial Services in 2018
2018 will be the year of customer intimacy, among other innovations in financial services. Specifically, this coming year will be defined by the mainstream leveraging of customer data to influence communication, sales and positively impact the customer experience. Here are a few major trends to keep a pulse on this year: Customer analytics Data analytics […]
Customer Experience in 2018
Welcome back! With the holidays officially over and the new year in full swing, it’s time to think about 2018 and how customer experience expectations and innovations will evolve. CSP predicts four major advances in customer experience for 2018, including: Personalization of experiences Tactical data Unification of touchpoints and services Emotional expectations from customers Let’s […]
Holiday Customer Experience Considerations
Holidays are an economically abnormal period. According to USA Today, the average American spends $1,189 during the holidays, creating a flurry of economic activity in a short amount of time. This activity provides opportunities and challenges, especially for the retail space. B2C business owners and managers should consider these factors during the holiday season: An […]
4 Benefits of the Universal Banker
The universal banker is a jack-of-all-trades representative who can solve a wide variety of problems for bank customers. From loans to digital services, the universal banker is highly trained to take customers through their entire interaction once they walk in the door, and this leads to the universal banker having a better understanding of the […]
5 Types of Impact for Customer Experience Research
Customer experience research helps align brands and companies with the consumers they want to satisfy. However, the way consumers think about their purchases and the products/services they interact with is multi-faceted. For companies who conduct customer experience research, this is great news. Businesses that take the time and effort to learn about their customers stand […]
