4 Ways to Modernize Your Financial Institution
At a high level, customers want more and less interaction with their financial institution simultaneously. 2022 will see increased interaction and monitoring of their financial life, but will experience more of this activity through digital, rather than in-depth and in-person interactions. Customers will have higher expectations of their financial institution, and think of their FI […]
What Gen Z Wants
When directors and executives at financial institutions think about generational differences, technology often serves as the biggest indicator for behavioral changes, and this stands true for Gen Z. As a generation fully immersed in online technology and banking since day one, they think about online experiences differently, and have higher and unique standards than their […]
A Simple Checklist for 2022
It’s no secret that customer centricity wins in banking. Financial institutions that begin with a customer need, then subsequently build a framework to support that need, have excelled in the past and will continue to do so in the future. In 2022, your financial institution should focus on the basic foundations of customer experience in […]
Improving Retail Experience: 3 Innovations
Customers, whether they know it or not, are incredibly demanding. Financial institutions and retailers are constantly working to gain an edge over competitors in customer experience, privy to how that edge improves their bottom line and creates a differentiated product and experience. In that regard, retailers and points of commerce will work in 2022 to […]
4 Banking Trends for 2022
2021 saw an explosion of activity across FinTech and FI partnerships, increased sophistication of customer-facing tools and resources, a reinvigorated focus on using technology to support the customer journey, and adapting to a new Covid reality. In 2022, those same tools will become more sophisticated and truly impactful in customers’ lives, mobile-first technology will dominate […]
3 New Types of Creative Financing
In 2022, banks and credit unions will look to expand their view on financing options for customer, using creative thinking, flexible options and expeditious customer service to improve the customer experience and gain a competitive edge. Consider the following options when thinking about how your financial institution approaches financing options. Buy Now, Pay Later The […]
