Blog - Page 27 of 50 - Customer Service Profiles LLC

2019 Litmus Test

October 22, 2019

Entering the fourth quarter of 2019, the financial services space is evolving faster than ever. Is your organization keeping up? Consider the following topics and have an honest conversation within your organization about the way you are working to evolve, improve, and stay relevant in an industry in flux. Those

First Impressions Count

October 22, 2019

First impressions are hugely important in the world of digital banking, online shopping and the multitude of competition for attention in the digital space. Therefore, when thinking about your financial institution’s efforts to draw in new customers, respect them by creating trust and providing value, being as clear as possible

What Can Your Financial Institution Gain From Social Media?

September 24, 2019

For financial institutions preoccupied with day-to-day operations, social media can feel burdensome. Many directors and executives see an online social media presence as a necessary evil — something that they won’t particularly benefit from, but are constantly told they need to do to keep up with other brands. However, social

A Quick FI Social Media Plan

September 23, 2019

Social media strategy should start off small. The most important thing is to get your social media presence off the ground, learn as you go, and improve over time. Use the steps of creating goals, developing good content, and creating a simple monitoring plan as a launchpad to either get

Your Employees Are Your Social Media Secret Weapon

September 11, 2019

Establishing a social media strategy for a financial institution can feel daunting. Price barriers associated with external consultants, intricate analytics platforms. and wondering what you don’t know about social media can all feel like huge obstacles stopping your social media strategy from getting off the ground. Sometimes, an employee-led approach

Growth and Change in Online Shopping

August 27, 2019

Financial Institutions spend a great deal of effort understanding customers on the back end of their transactions: Seeing their monthly statements, overall financial picture and helping them make educated decisions about their overall financial health. However, on the other side of those transactions is a complex and shifting world of

2019 Litmus Test

First Impressions Count

What Can Your Financial Institution Gain From Social Media?

A Quick FI Social Media Plan

Your Employees Are Your Social Media Secret Weapon

Growth and Change in Online Shopping

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