Blog - Page 40 of 51 - Customer Service Profiles LLC

Customer Segmentation Pitfalls and Potholes

March 9, 2017

Customer segmentation can be an immensely useful tool in getting actionable insights from your customer research. From those insights, you can devise strategies to improve the customer experience, because you have a more specific understanding of what customers want. But segmentation is far from simple. To get the most out

The Future of Banking in 2017 – and What it Means for the Customer Experience

January 26, 2017

In this season of annual meetings and strategic planning, those with a 30,000-foot view on banks and credit unions are predicting what the year will bring. Some of these predictions are fueled by polls and studies, while others come from the informed instinct of seasoned experts. Having served the financial

A Message from Our President: What Will Customer Experience Mean in 2017?

January 4, 2017

from Steve Kutilek, President & CEO of CSP The more things change, the more they stay the same. This often-quoted bit of irony seems appropriate as I reflect on the customer experience lessons of 2016 and look ahead to 2017. The details of customer experience management continue to change –

Deconstructing Company Culture: Q&A with CSP’s Brittni Redding

December 20, 2016

With her background in both financial services and managerial/professional development, Brittni Redding was a natural fit to join CSP in 2016. As our Director of Client Education, Brittni has been instrumental in developing and supporting CSP’s Manager Development and Training solutions. Brittni’s hands-on role with our clients, and her previous

The 4 Pillars of a Customer-Engaging Email Marketing Strategy

November 30, 2016

Of the many communications channels that weave together to form an omnichannel customer experience strategy, email continues to be relevant and valuable. Email marketing isn’t just about marketing; it’s a way of maintaining your customer relationships in between more direct touchpoints, like transactions and customer service calls. Like social media,

4 Lessons in Employee Empowerment Courtesy of Chick-fil-A

November 2, 2016

Most consumer-facing businesses could stand to learn a few things about customer experience and employee engagement from Chick-fil-A. I recently connected with a friend and colleague of mine, T.J. Hammond, who works in learning and development at Chick-fil-A. I’ve enjoyed a knowledge-sharing relationship with T.J. for several years based on

Customer Segmentation Pitfalls and Potholes

The Future of Banking in 2017 – and What it Means for the Customer Experience

A Message from Our President: What Will Customer Experience Mean in 2017?

Deconstructing Company Culture: Q&A with CSP’s Brittni Redding

The 4 Pillars of a Customer-Engaging Email Marketing Strategy

4 Lessons in Employee Empowerment Courtesy of Chick-fil-A

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