Blog - Page 41 of 51 - Customer Service Profiles LLC

3 Lessons Banks Can Learn from Wells Fargo’s Mistakes

October 17, 2016

One of the biggest banks in the U.S., Wells Fargo, made one of the biggest mistakes in recent banking industry history. By pressuring their sales staff to grow the number of customer accounts by nearly any means necessary, they wound up crossing some major ethical and legal lines and created

4 Critical Warning Signs of Customer Attrition

October 10, 2016

Think customer attrition deserves less of your attention than customer attraction? Think again. Much of any company’s focus is channeled into attracting new customers and procuring large and sustainable accounts. These are the fuel sources for successful growth. It makes sense to spend time and effort into maintaining these gateways

CXcellence: 3 Companies Customers Love

October 3, 2016

In a competitive business climate that increasingly revolves around customer experience (CX), there is much to be learned from companies who have made a name for themselves based on quality of customer service. Below is an overview of some of the most prominent industry leaders and what makes them excel.

What Banks Must Do To Protect Against Noncompliance Risks

September 22, 2016

Banks and credit unions are subject to extensive federal regulations regarding how they interact with customers and handle customer data, especially as it relates to lines of credit. Examples of consumer lending regulations include: The Fair Credit Reporting Act (1970): Regulates the collection, dissemination, and use of customers’ private information

Self-Service Customer Support: How Companies Help Customers Help Themselves

September 9, 2016

Customer self-service continues to rise in popularity as companies adapt to customers’ demand for convenience and independence. Customer service experts agree that self-service is one of the biggest developments for 2016. In 2015, Microsoft’s annual Global State of Multichannel Customer Service Report surveyed 4,000 consumers. When asked what they expected

Why You Need More Than One Metric to Describe Customer Loyalty

August 31, 2016

As a business leader, you know the importance of keeping your finger on the pulse of customer loyalty. A critical part of customer relationship management, customer loyalty goes well beyond a customer making a purchase. Loyalty is steeped in the relationship between the company and purchaser. A loyal customer believes

3 Lessons Banks Can Learn from Wells Fargo’s Mistakes

4 Critical Warning Signs of Customer Attrition

CXcellence: 3 Companies Customers Love

What Banks Must Do To Protect Against Noncompliance Risks

Self-Service Customer Support: How Companies Help Customers Help Themselves

Why You Need More Than One Metric to Describe Customer Loyalty

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