CX Insights

Build Impactful Customer

Experiences

Voice of the Customer

We employ rigorous methodologies and robust data collection techniques to capture the Voice of the Customer across multiple touch points. You get actionable insights based on sound data, enabling you to make informed decisions that drive your business forward.

Omni-Channel Approach

In an increasingly interconnected and digital world, we partner with you to provide a seamless customer experience across multiple communication channels and touchpoints, whether through a website, mobile app, social media, phone, or in-person interactions.

Voice of the Employee

Multiple studies have shown that the customer experience and the employee experience are deeply interconnected. Attracting and retaining top talent is essential to delivering a top-notch CX and overall business success. We help you transform employee input into actionable insights that enhance employee engagement and drive productivity.

Deliverables include:

Blueprint for internal structure alignment
Data on employee engagement
Organizational performance insight
Actionable data pertaining to employee POV

CX Insights

We are your partners in revolutionizing the customer experience. We’re dedicated to helping you prioritize your customers by providing insights that guide your most important decisions. Whether you’re engaging with new clients or nurturing long-term relationships, we empower you with data to make informed choices that boost your bottom line, enhance customer loyalty, and increase overall satisfaction.

We don’t take a one-size-fits-all approach with our clients. Instead, we craft a customized program for each organization, tailored to specific CX goals and objectives.

Why CSP?

For over 35 years, we have partnered with leaders to improve CX programs through rigorous data collection, analysis, consultation, and training.

We explore and analyze the market to help organizations understand the competitive environment and build the best experiences possible for customers.

We understand firsthand your passion for getting each part of the customer journey right. We are experts in helping organizations craft seamless experiences at every touchpoint.

3 in 4

American shoppers say CX is the #1 factor when choosing between competing brands

86%

of consumers say they would leave a brand after only 2 poor customer experiences

4-8%

Brands that deliver a great CX can achieve revenue growth of 4-8% more than the industry average

+70%

of customers are willing to pay extra for services from companies with excellent CX

“The biggest differentiator with CSP is that you know you’re going to get people who have a genuine interest in your business. They’re going to take time to get to know you and understand what’s important to you.”

– CEO

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