Privacy & Confidentiality Policy

We prioritize the protection of your private information by utilizing our Privacy & Confidentiality Policy Statement. This policy serves the purpose of demonstrating our commitment to safeguarding your personal data. The Statement of Privacy & Confidentiality Policy applies to csp.com and csprofiles.com, as well as Customer Service Profiles LLC (referred to as CSP), governing the collection and usage of data. Unless otherwise specified, all references to Customer Service Profiles LLC include csp.com, csprofiles.com, and CSP. The CSP website functions as a survey management and data analytics platform. By utilizing the CSP website, you explicitly consent to the data practices outlined in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered, CSP may collect personally identifiable information, such as your:

– First and Last Name

– Mailing Address

– E-mail Address

– Phone Number

– Employer

– Job Title

CSP may also collect anonymous demographic information, which is not unique to you, such as your:

– Age

– Gender

– Race

– Household Income

Unless you voluntarily provide it, we refrain from collecting any personal information about you. However, when opting to utilize specific products or services, you may be obligated to furnish certain personal information to us. These instances may include: (a) registering for an account; (b) participating in a sweepstakes or contest sponsored by us or our partners; (c) subscribing to special offers from selected third parties; (d) sending us an email message; (e) providing your credit card or payment details for product and service orders. In essence, we will utilize your information to communicate with you regarding the services and/or products you have requested from us, among other purposes. It is also possible that we may collect additional personal or non-personal information in the future.

Use of your Personal Information

CSP collects and uses your personal information to operate and deliver the services you have requested.

CSP may also use your personally identifiable information to inform you of other products or services available from CSP and its affiliates.

Sharing Information with Third Parties

CSP does not sell, rent or lease its customer lists to third parties.

CSP may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CSP, and they are required to maintain the privacy & confidentiality policy of your information.

CSP may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CSP or the site; (b) protect and defend the rights or property of CSP; and/or (c) act under exigent circumstances to protect the personal safety of users of CSP, or the public.

Tracking User Behavior

CSP may keep track of the websites and pages our users visit within CSP, in order to determine what CSP services are the most popular. This data is used to deliver customized content and advertising within CSP to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by CSP. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CSP website.

Use of Cookies

The CSP website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CSP pages, or register with CSP site or services, a cookie helps CSP to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CSP website, the information you previously provided can be retrieved, so you can easily use the CSP features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CSP services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy & confidentiality policy statements of any other site that collects personally identifiable information.

Security of your Personal Information

CSP secures your personal information from unauthorized access, use, or disclosure. CSP uses the following methods for this purpose:

– SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Eighteen

CSP does not knowingly collect personally identifiable information from children under the age of eighteen.

E-mail Communications

From time to time, CSP may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from CSP or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from CSP, you may opt out of such communications by [email protected].

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.